SHIPPING AND RETURNS

Shipping Policy

1. Delivery Time:

Since our products are specially designed and individually produced, our shipping time is generally 4 weeks, including delivery. Some temperatures, products may be delivered earlier.
2. Emergencies:

If you have urgent delivery, please do not hesitate to contact us during or after your order. If possible, we can assist you with urgent delivery options.

Return & Exchange Policy

Return policy

1. Return Conditions:

Returns are not accepted for specially designed products. Since each product is specially produced in line with customer demands, it cannot be returned.
2. Exchange Procedure:

For products that are damaged or faulty during delivery, customer service must be contacted. In this case, the product will be replaced or the damaged part repaired.
3. Customer Satisfaction:

We strive to resolve all kinds of complaints and problems by prioritizing customer satisfaction. You can request help by contacting us.